Interpersonal Communication Skills - 9471 Words

INTERPERSONAL COMMUNICATION SKILLS THAT ENHANCE ORGANISATIONAL COMMITMENT Mary Bambacas and Margaret Patrickson Abstract The purpose of this paper is threefold. First, to investigate the interpersonal communication skills that human resource (HR) managers expect managers in supervisory positions possess. Second, to identify which of these skills HR managers expect managers use to engender subordinate commitment to the organisation. Third, the paper aims to investigate what interpersonal communication skills that enhance employee commitment to the organisation are most lacking in managers in supervisory positions. Keyword(s): Interpersonal communications; Interpersonal skills; Job satisfaction. Introduction Over the last three†¦show more content†¦Relationships between superiors and subordinates, horizontal and informal communication and the personal feedback dimension form the relational dimension. Each dimension considers a number of skills simulatneously. For example, the â€Å"relationship to superiors† dimension measures skills such as â€Å"openness of superiors to subordinates as well as superiors ability to listen† (Downs, 1994, p. 115). The personal feedback dimension considered â€Å"superiors† understanding of problems faced on the job and the clarity of criteria judging employees (Downs and Adrian, 2004). It would appear that literature on communication has investigated general aspects of interpersonal communication rather than communication skills. A good example is the study by Brunetto and Farr-Wharton (2004). Brunetto and Farr-Warren investigated supervisor communication, corporate communication, personal communication and the communication climate of employees from three Australian private and public organisations. Few articles have considered specific interpersonal communication variables (Guzley, 1992; Heffernan and Poole, 2005; Henttonen and Blomqvist, 2005; Penley and Hawkins, 1985). Penley and Hawkins for example, considered communication responsiveness of supervisors (listening and responding to issues), and personal communication (discussed personal issues with subordinate) but more variables measured what information was exchanged rather than how it was exchanged. In addition, Guzley (1992)Show MoreRelatedInterpersonal Communication Skill Of Feedback983 Words   |  4 PagesThe interpersonal communication skill of feedback is essential for hospital nurses to give a suitable care to each patient because it enables the nurses to learn, and improve their motivation, performance and efficiency that assist to achieve their goal which is to help the patients heal. The interpersonal communication skill of feedback is a system of conveying information between two people regarding the receiverà ¢â‚¬â„¢s performance (Baker et al. 2013). In general, feedback is employed to deliver informationRead MoreThe Importance Of The Three Skills Interpersonal Communication Skills1850 Words   |  8 Pagesestablish the importance of the three skills interpersonal communication skills; listening, feedback, and questioning. Benefits of each of these interpersonal skills within the field of engineering were also stated. This report collected information from a range of peer reviewed sources and credible sources related to the field of engineering. This report has outlined a variety of benefits and explanations regarding the three interpersonal communication skills of listening, feedback and questioningRead MoreInterpersonal Communication Skills And The Math Class972 Words   |  4 Pages Interpersonal Communication Skills (BICS) observed in the math class. One of the first examples where I noticed BICS taking place was at the beginning of class time. 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This report was authorized by the Professional Conference Organisers (PCO) representing the interests of event coordinators, managers and planners Australia wide. 1.2 Scope and Methodology The interpersonal communication skills of listeningRead MoreAnger Response Inventory To Evaluate The Effect Of Shame And Guilt On Interpersonal Communication Skills746 Words   |  3 Pagesthe anger response inventory to evaluate the effect of shame and guilt on interpersonal communication skills. American Journal of Health Education, 35(3), 152-157. DOI: 10.1080/19325037.2004.10603631. Introduction/ Purpose: We know that positive interpersonal skills are good and teaching those skills is important (Joint Committee on Health Education Standards, 1995). 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